The zappi is the most intelligent home EV charger on the global market and is compatible with EVERY EV on the Australian market, including the Harley Davidson Livewire and teh recently released BYD range of vehicles.

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As you get to know your new zappi EV charger, here are a few questions we get regularly to help you along the way.

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What's the difference between the 7kW and 22kW zappi?

The 7kW zappi is best for single phase power supply to your home, whereas the 22kW works best with three phase power. If you're not sure what type of supply you have to your home, please speak to your electrician.

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Is the zappi, hub and harvi compatible with all EVs?

Yes! It's also the preferred charger for HD Livewire owner Charley Boorman from Long Way Up!

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Which plug type does the zappi use?

The zappi comes standard with a Type 2 plug. We cannot swap the cable or plug for a Type 1 alternative.

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IMPORTANT: If you drive a Nissan Leaf, Mitsubishi Outlander PHEV or any other vehicle with a Type 1 port, you also need an adaptor cable like this one to use your zappi. Otherwise, this is the best bundle to suit your needs. 

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Zappi Untethered 7kW & Public EV Electric Charger Cable Bundle | EVolution Australia

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How much does it cost to install?

As the zappi is a unique product on the Australian and New Zealand market we recommend you organise installation through our team. Each of our network of installers has received training for myenergi products and, as we work with them regularly, we can offer cost competitive installation pricing.

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You can get a fast and easy installation quote by completing the form on this page. 

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Can I use my own installer?

If you wish to use your own installer, they must be a fully qualified electrician. EVolution cannot be held responsible for any issues or failures of any products caused by the installation process. We highly recommend you engage one of our trained and authorised installers such that the Zappi is setup correctly first time. 

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Do you have a datasheet and manual?

Please download the datasheet here and manual here.

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Is the zappi fully compliant with Australian electrical and safety standards?

Yes!

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Will the zappi work with two phase power?

Yes, but you will need to engage an authorised installer to set this up for you.

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Will the zappi work with off-grid solar systems?

Yes, but please contact our team to discuss this.

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How many CT clamps are provided?

One CT for single phase versions and three for three phase versions.

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Will a single phase Zappi work on three phase power?

Yes, but you will require a harvi plus two additional CT clamps and some additional configuration.

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How many additional CT clamps do I need?

This depends on whether you'd like to monitor generation and/or battery storage. 

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What do the fast, eco and eco+ modes do?

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Eco mode - Zappi will charge your EV while continually adjusting the charge rate as you use electricity in your home in order to minimise the use of grid power. 

 

Eco+ mode - Zappi adjusts charge rate and will pause the charge to your EV if there is too much grid power being used OR if you don't want to use grid power at all. Like ever.

 

Fast mode - Zappi gets the EV charging job done asap, importing grid power if you don't have enough being generated from your PV array or wind turbine.

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You can read more about the zappi v2 here.

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Can I carry out a firmware update?

To update the firmware on your zappi, please follow these instructions on the myenergi website.

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Where can I find additional information?

Please visit the myenergi website for more cool stuff and FAQs at www.myenergi.com/au 

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